If you use the Dameware Mobile application, Dameware Mobile for Android will not work with Dameware Remote Support 12.2. You must request these installers from your SolarWinds sales representative. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple Dameware product licenses managed from a single point. License activation occurs on the server level, and users authenticate to the Central Server from any centralized Mini Remote Control installation. The centralized installation requires you to install and deploy at least the Dameware Central Server. File nameĭameware Mini Remote Control (64-bit) v12.2 Installer, used for stand-alone mode deploymentĭameware Mini Remote Control (32-bit) v12.2 Installer, used for stand-alone mode deployment These installers are available through your customer portal.
It is most useful for organizations with a small user base or with small or decentralized IT departments. The stand-alone installation requires each product to be individually activated on each computer. Agents must be removed and version 12.2 installed again through the application or re-installed via the agent installer. With fastConnect, the technician can query for the username and see the corresponding computer, allowing for an immediate connection without further involving the user.Due to improved security standards, Dameware12.2 is not compatible with older agent versions. As an example, when a user contacts support, they rarely know their computer name, forcing the support technician to spend several minutes helping the user discover and report the computer name for a remote connection. This feature allows the support professional to find and target a computer by searching for the username of the currently logged on user. It should be noted that Goverlan provides a unique feature named fastConnect that is especially useful to support technicians. Dameware supports AD DS searching through the standard OS dialog, which provides full functionality but is somewhat more complicated to use.
Typing “department=sales,” for example, retrieves all users in the sales department. Another example: when searching for objects in AD DS, the Goverlan solution provides a simplified UI that enables an administrator to directly search for attribute names.
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